Job Description
Infor is seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus. This visible position requires proactive problem solving and strong technical skills. The role will be based in the Mexico hub with a hybrid schedule.
Day in the Life
- Interact with customers and manage inquiries via phone, e‑mail, and our CRM support tool.
- Respond to customer queries using product knowledge and resource tools, research, follow up, appropriate escalation, and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, understanding their specific requirements.
- Coordinate with partners and various departments to ensure an integrated approach to managing customer relationships.
- Administer training on various platform functions.
- Document support procedures and solutions for common issues.
- Assist wit...