Client Services Director at Guardteck
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Guardteck Security
📍 mississauga, on, Canada
Job Description
Join Guardteck in Calgary, AB, as the Client Services Director, overseeing security operations and enhancing client engagement. Support a team of account managers, ensuring exceptional service delivery across multiple sites.
In this senior role, you will guide client relationships and operational performance while handling RFP activities and managing budgets. Your expertise will help cultivate a service-oriented culture focused on continuous improvement. Collaborating across departments, you'll implement strategies that amplify client retention and satisfaction.
Key Responsibilities: • Coach client account managers and develop their skills • Engage with stakeholders through audits and regular communication • Analyze client feedback to enhance service delivery • Review operational performance and ensure compliance with standards • Allocate financial resources and oversee budgeting processes
Requirements: • 5-7+ years of experience in client services leadership...
In this senior role, you will guide client relationships and operational performance while handling RFP activities and managing budgets. Your expertise will help cultivate a service-oriented culture focused on continuous improvement. Collaborating across departments, you'll implement strategies that amplify client retention and satisfaction.
Key Responsibilities: • Coach client account managers and develop their skills • Engage with stakeholders through audits and regular communication • Analyze client feedback to enhance service delivery • Review operational performance and ensure compliance with standards • Allocate financial resources and oversee budgeting processes
Requirements: • 5-7+ years of experience in client services leadership...