Job Description
POSITION SUMMARY
The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building, and maintaining long‑term relationships. Overall the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.
DUTIES & RESPONSIBILITIES
Provide world‑class service during every interaction with our clientele. Professionally handle a high volume of incoming calls and emails. Manage all aspects of trip booking and planning including passenger paperwork, pet documentation, pre‑flight briefing, catering, ground transportation, special requests, B2B and other additional services. Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport h...