Client Services Manager

Client Services Manager

Qualifications:

Applicants must meet the following minimum requirements:

• Leadership Experience: At least 5 years of progressive leadership or management experience in client services, account management, BPO operations, or a closely related field.
• Industry Knowledge: Strong background in financial services, wealth management, BPO, or a closely related industry is preferred.
• Client Relationship Skills: Proven track record of building and maintaining long-term, trust-based client relationships.
• Team Development: Demonstrated ability to coach, mentor, and develop high-performing teams.
• Performance Management: Experience conducting evaluations, implementing training programs, and improving team productivity.
• Business Development: Familiarity with client acquisition, revenue growth strategies, and cross-department collaboration.

Job Duties and Responsibilities:

Account & Te...