Client Services Manager

Responsibilities

Ownership

• The production service is entirely owned by the Client Services team.
• Responsible for the end-to-end operation of all trading and pricing services.
• Make critical, real-time decisions and take action to ensure continuous service uptime.

Client Relationship Management

• Build and nurture strong, trust-based relationships with clients, serving as an advocate for their needs within the company.
• Collaborate with sales, account management, and integration teams to deliver exceptional 24/6 support coverage.

Incident Management

• Rapidly assess, prioritize, and resolve incidents while keeping clients informed throughout.
• Serve as the primary point of contact for clients and internal teams during incidents.
• Create and maintain timely client-facing service alerts.
• Actively manage and resolve open incidents, including th...