Client Services Manager
B
bidfx systems pte. ltd.
📍 shenton way, central region, Singapore
Job Description
Responsibilities Ownership
- The production service is entirely owned by the Client Services team.
- Responsible for the end-to-end operation of all trading and pricing services.
- Make critical, real-time decisions and take action to ensure continuous service uptime.
- Build and nurture strong, trust-based relationships with clients, serving as an advocate for their needs within the company.
- Collaborate with sales, account management, and integration teams to deliver exceptional 24/6 support coverage.
- Rapidly assess, prioritize, and resolve incidents while keeping clients informed throughout.
- Serve as the primary point of contact for clients and internal teams during incidents.
- Create and maintain timely client-facing service alerts.
- Actively manage and resolve open incidents, including those of othe...