Client Services & Partnerships Lead
Control Risks
📍 Madrid, Community of Madrid, Spain
Job Description
The Client Services & Partnerships Lead serves as a key coordinator within the global VANTAGE Client Services function, supporting daily operations, ensuring alignment across regions, and helping maintain consistently strong client satisfaction. Working closely with regional CS leaders across EMEA, the Americas, and MENA & APAC, the role drives cross‑regional collaboration, shared processes, and unified engagement plans, acting as a connector between clients, CS teams, and internal functions such as Operations, Finance, Sales, Delivery, and Product. In addition to supporting CS operations, the Lead also strengthens relationships with external platform partners and contributes to strategic initiatives that enhance client experience, operational efficiency, and long-term growth.
Tasks & Responsibilities
Leadership & Team Enablement
- Support the evolution of Client Services as a central enabler of client g...