Client Services Supervisor

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

KEY ACCOUNT MANAGEMENT

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
• Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client's tactic...