As a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service strategies.
Responsibilities:
Act as Customer Account Manager for large and small Evertz CustomersManage Service Level Agreements and ensure all commitments are metObtain and organize all customer documentation and diagramsProvide regular reporting for customer system performance and incidentsLead recurring customer update meetingsManage small teams of engineers, focused on customer related issuesPrioritize workload and delegate effectively to qualified resourcesEnsure team adheres to all approved processes and proceduresAct as an escalati...