Job Description
Department: R&D Location: Burlington, ON, Canada
Responsibilities
- Act as Customer Account Manager for large and small Evertz Customers
- Manage Service Level Agreements and ensure all commitments are met
- Obtain and organize all customer documentation and diagrams
- Provide regular reporting for customer system performance and incidents
- Lead recurring customer update meetings
- Manage small teams of engineers, focused on customer related issues
- Prioritize workload and delegate effectively to qualified resourcesEnsure team adheres to all approved processes and procedures
- Act as an escalation point for EvTOC team
- Facilitate escalations to the management and other internal Evertz teams
- Plan, organize and lead customer project deployments
- Lead continuous process improvement and ensure documentation is updated accordin...