Client Support & Operations Analyst
Clearwater Analytics
📍 Australia, New South Wales, Australia
Job Description
Job Summary
The Client Support & Operations Analyst provides first-line client support for hedge fund and institutional investment clients. This role serves as the initial point of contact for day-to-day queries related to trading, positions, valuations, cash balances, reporting, and operational processes. Analysts focus on promptly acknowledging, investigating, and resolving client inquiries, escalating more complex matters to Level 2 teams.
The objective is to deliver responsive, accurate, and professional service, ensuring smooth day-to-day operations and an excellent client experience.
Responsibilities
Serve as the first point of contact for client inquiries across multiple asset classes (equities, fixed income, FX, derivatives).
Provide timely responses to questions from portfolio managers, traders, and operations teams on trading data, pos...