Cloud FinOps & Enterprise Billing Support Technical Support Engineer_100013

Company:IT Services Organization

Key Skills: Cloud FinOps, Enterprise Billing, GCP Billing, Quote-to-Cash (Q2C), Revenue Operations, Billing Dispute Resolution, Cost Governance, Anomaly Detection, ERP Billing, Financial Operations

Roles & Responsibilities:

• Manage end-to-end resolution of enterprise billing disputes.
• Analyze and validate complex billing scenarios in multi-account cloud environments.
• Interpret enterprise contracts and negotiated pricing structures.
• Apply Quote-to-Cash (Q2C) processes to ensure billing accuracy.
• Identify billing anomalies, risks, and root causes of issues.
• Support cloud cost governance and FinOps optimization initiatives.
• Work with ERP and billing systems to ensure correct invoicing and adjustments.
• Collaborate with finance, engineering, and customer teams for issue resolution.
• Ensure compliance with billing policies and financial g...