Job Description
Title : L3 Technical Lead (Azure + GCP + Windows)
Location: Hyderabad
Responsibilities
Client Ownership & Service Delivery
- Act as the primary L3 technical lead for the client and ensure end-to-end delivery of Azure, GCP, and Windows managed services.
- Own SLA adherence, service health, operational KPIs, and incident/problem outcomes across both clouds.
- Lead client governance: daily/weekly status calls, monthly service reviews and reporting, Continuous service improvement plans.
- Understand client expectations, translate them into actionable technical deliverables (roadmap/backlog), and ensure timely execution with measurable outcomes.
- Ensure effective stakeholder management: clear communication, expectation alignment, risk visibility, and proactive advisories to improve customer confidence.
Technical Leadership (Azur...