Job Description
Join Cloudland in Hamilton as a Cloud Support Engineer, where you’ll provide essential technical support and access growth in service management and platform development.
At Cloudland, we focus on empowering primary healthcare with cloud solutions. In this role, you will handle Level 1 and 2 technical support, troubleshoot complex issues, and interact with a variety of clients. This position offers a supportive environment for enhancing your technical skills and building meaningful client relationships.
Key Responsibilities:
• Provide remote and occasional onsite technical support
• Handle Service Desk calls and troubleshoot problems
• Act as an escalation point for other team members
• Collaborate with experienced engineers on projects
• Engage in operational improvements and platform updates
Requirements:
• Proven problem-solving skills in Level 2 Support
• Experience with Microsoft M365 technologies
• Excellent communication and adaptability
• Leg...
At Cloudland, we focus on empowering primary healthcare with cloud solutions. In this role, you will handle Level 1 and 2 technical support, troubleshoot complex issues, and interact with a variety of clients. This position offers a supportive environment for enhancing your technical skills and building meaningful client relationships.
Key Responsibilities:
• Provide remote and occasional onsite technical support
• Handle Service Desk calls and troubleshoot problems
• Act as an escalation point for other team members
• Collaborate with experienced engineers on projects
• Engage in operational improvements and platform updates
Requirements:
• Proven problem-solving skills in Level 2 Support
• Experience with Microsoft M365 technologies
• Excellent communication and adaptability
• Leg...