Job Description
**Are you passionate about Akamai Compute technologies and services?**
**Does solving some of the Compute Support team's most difficult challenges interest you?**
**Join our Compute Product Support Group!**
We handle the most complex customer support issues and translate those experiences into knowledge that strengthens our entire Compute Support organization. In this role, you'll partner with Site Reliability Engineering and Product teams when issues require deeper platform investigation or remediation.
**Partner with the best**
You'll provide technical expertise to resolve cloud-related issues, ensure system reliability, and deliver exceptional support to enhance user satisfaction.
As a Cloud Support Engineer, you will be responsible for:
+ Acting as the technical escalation point for mission-critical production customers.
+ Investigating complex issues escalated from Support through to resolution.
+ Collaborating w...
**Does solving some of the Compute Support team's most difficult challenges interest you?**
**Join our Compute Product Support Group!**
We handle the most complex customer support issues and translate those experiences into knowledge that strengthens our entire Compute Support organization. In this role, you'll partner with Site Reliability Engineering and Product teams when issues require deeper platform investigation or remediation.
**Partner with the best**
You'll provide technical expertise to resolve cloud-related issues, ensure system reliability, and deliver exceptional support to enhance user satisfaction.
As a Cloud Support Engineer, you will be responsible for:
+ Acting as the technical escalation point for mission-critical production customers.
+ Investigating complex issues escalated from Support through to resolution.
+ Collaborating w...