Collaboration Support Engineer

Job Description- **- Job Title: Collaboration Support Engineer- Req Id: ******- City: Guadalajara- State/Province: Jalisco- Posting Start Date: 10/30/25-- Job Description:**Job Description- Collaboration Support Engineer**:Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team.
- Customer relationship management.
- Work collaboratively with the broader collaboration team.
- Assist with training for internal employees focused on supported platforms and products.
- Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
- Engage with technical staff to contribute to the technical strategy and design to meet business needs.
- Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasion...