Job Description
Job Description – Collection Manager
Location: Ludhiana
CTC: Up to 7 LPA
Position: 1
Role Overview
We are seeking an experienced Collection Manager with strong expertise in Mortgage Collections and proven experience in team handling. The role requires mandatory DRA Certification and the ability to drive performance across field and tele-collection teams.
Key Responsibilities
Manage and lead the mortgage collections team to achieve monthly and quarterly recovery targets.
Drive resolution of delinquent accounts through structured follow-up and field engagement.
Ensure adherence to RBI and company compliance guidelines during all collection activities.
Conduct regular reviews, performance monitoring, and action planning with the team.
Handle escalated cases and support field agents in difficult resolutions.
Coordinate with leg...