Job Description
Job Summary
Collect payments on overdue accounts and locate debtors to make collection arrangements.
Responsibilities
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements, payment histories
- Handling customer complaints and resolution paper work
- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.
Qualifications
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and dict...