Job Description
Position : Collections Associate (Tier 3)
Work Hours (Client) : 10am - 6pm PHT
Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)
Location of Search : Philippines
Work Location : Onsite Work (must be willing to relocate if needed)
Must be from The PHILIPPINES
Must be able to speak CANTONESE
Duties And Responsibilities
- Strategic Process Ownership: Set strategy and priorities for collections
operations aligned to business outcomes (cash acceleration, delinquency
reduction, customer experience, compliance).
- Continuous Improvement Leadership: Apply methodologies (e.g., value
stream mapping) to analyze the end-to-end collections workflow, identify
bottlenecks and waste (e.g., dispute blockers, approval delays, data gaps),
and drive implementation of process/control improvements.
- Governance & Executive Report...