Job Description
We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.
Key Responsibilities:
1. Manage and resolve escalated/dispute situations in a timely manner.
2. Coordinate with internal departments and clients to resolve payment, documentation, and
dispute-related issues.
3. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive
customer experience.
4. Conduct regular visits for resolution and negotiation.
5. Maintain accurate and detailed records of all interactions, case progress, and resolution
timelines.
6. Build strong relationships w...
Key Responsibilities:
1. Manage and resolve escalated/dispute situations in a timely manner.
2. Coordinate with internal departments and clients to resolve payment, documentation, and
dispute-related issues.
3. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive
customer experience.
4. Conduct regular visits for resolution and negotiation.
5. Maintain accurate and detailed records of all interactions, case progress, and resolution
timelines.
6. Build strong relationships w...