Job Description
We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.
Key Responsibilities:
1. Manage and resolve escalated/dispute situations in a timely manner.
2. Coordinate with internal departments and clients to resolve payment, documentation, and
dispute-related issues.
3. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive
customer experience.
4. Conduct regular visits for resolution and negotiation.
5. Maintain accurate and detailed records of all interactions, case progress,...