Collections Specialist | Shared Services

Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Oversee and execute day-to-day collection activities for an assigned portfolio, conducting thorough account reviews to drive timely payments and meet performance targets.
• Proactively follow up on outstanding balances to mitigate bad debt risk and collaborate with order management teams when necessary to prevent service disruptions.
• Identify and promptly elevate high-risk accounts, significant payment delays, or complex disputes to management for appropriate action.
• Address and resolve customer inquiries and billing disputes efficiently through various communication channels to maintain strong customer relationships.
• Contribute to month-end and year-end closing processes by ensuring accounts receivable balances are accurate and reconciled on time.