Job Description
We are at TELEPERFORMANCE hiring for Voice Coach -International process
Job Description: Voice Coach
Role Overview
The Communication & Behavior Coach is responsible for improving agent communication, soft skills, and customer‑centric behaviors across the operations floor. The role focuses on enhancing call quality, building strong linguistic and communication foundations, and driving performance improvements through structured coaching, voice interventions, and behavioral development frameworks. This position partners closely with Operations, Training, and Quality teams to elevate customer experience and support agents throughout their learning curve—from new hires to tenured performers.
Key Responsibilities
1. Call Audits & Insight Generation
- Audit live and recorded customer interactions to identify communication gaps, behavioral trends, and improvement opportuniti...