Complaint Device Investigation Engineer

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Join our Quality team as Complaint Device Investigation Engineer where you'll play a vital role in handling complaint device investigations end-to-end: from returned product evaluation through root cause identification, escalation, and closure. You'll work closely with global stakeholders to ensure regulatory compliance and drive continuous improvement in our complaint handling processes.

What you will do

• Conduct complaint device investigations from initial evaluation through root cause identification, escalation to RND or Engineering SMEs, and final documentation in the complaint file
• Perform failure analysis on returned hearing devi...