Concentrix Bilingual Emergency Representative
C
Concentrix
📍 mississauga, peel region, Canada
Job Description
Become a crucial part of Concentrix as a Bilingual Emergency Services Representative. In this onsite position, assist users needing urgent support in French and English.
This role demands swift response skills and empathy during high-pressure situations. You will collect emergency details from users and facilitate the necessary assistance. Your ability to communicate effectively will shine in this dynamic environment.
Key Responsibilities:
• Receive and manage emergency assistance requests swiftly
• Engage with users to gather necessary information
• Provide instructions as permissible post-dispatch
• Complete training in police, fire, and medical emergencies
• Ensure the highest quality service to distressed individuals
Requirements:
• Must be bilingual in French and English, C1 level
• Open to flexible 24/7 scheduling
• Preference for experience in emergency dispatch environments
• Strong competency in multi-tasking in fast-paced settings
• Eage...
This role demands swift response skills and empathy during high-pressure situations. You will collect emergency details from users and facilitate the necessary assistance. Your ability to communicate effectively will shine in this dynamic environment.
Key Responsibilities:
• Receive and manage emergency assistance requests swiftly
• Engage with users to gather necessary information
• Provide instructions as permissible post-dispatch
• Complete training in police, fire, and medical emergencies
• Ensure the highest quality service to distressed individuals
Requirements:
• Must be bilingual in French and English, C1 level
• Open to flexible 24/7 scheduling
• Preference for experience in emergency dispatch environments
• Strong competency in multi-tasking in fast-paced settings
• Eage...