Job Description
Role Overview: We are seeking a highly skilled AWS Connect Engineer to design, develop, configure, and support cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have hands-on experience in building contact center journeys, integrating backend systems using AWS Lambda, configuring reporting and analytics capabilities, and implementing customer experience enhancements through Amazon Connect services. The role involves working closely with business stakeholders, solution architects, product owners, and implementation teams to deliver scalable, secure, and enterprise-grade contact center solutions. Key Responsibilities: Amazon Connect Development & Configuration Design, build, test, and deploy Amazon Connect contact flows for Inbound voice journeys, Outbound campaigns, Self-service IVR solutions, Authentication, workflows, Agent transfer and queue management, Callback and routing strategies, Multi-language customer journeys. Config...