Job Description
The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard as those crafted by a seasoned client manager—delivering decision-grade quality, not generic output.
Your domain expertise must come from firsthand experience owning interventions with complex customers: identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action. If you’ve advised Customer executives on mitigating organizational risk, or walked a customer back from the brink, or single handedly rallied an internal VP to take action for a Customer, this role is for you.
You will validate that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured QA reviews.
By staying close to actual customers, through targeted account involvement, sampling AI...