Job Description
Scope of Application:
- Timely assurance of consumer service management when processing consumer complaints.
Role Description and Core Responsibilities:
- Processing all types of consumer complaints (feedback, product suggestions, complaints, criticism) in the ticket software Zendesk (main task).
- Processing quality notifications, customer orders and spare parts deliveries in SAP.
- Ensuring professional handling of consumer enquiries by telephone.
- Monitoring the content of consumer complaints.
- Processing customer request mailings.
Skills:
- Strong focus on results and structured approach to work.
- Strong customer and consumer focus with a high degree of empathy.
- Positive, solution-oriented communication – both internally and externally.
- Excellent understanding of family needs and child behavior.
- Team player mentality with active, clear communication and the ...