Job Description
We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives. This role is ideal for a candidate with strong consulting experience, functional knowledge of CX transformation levers, and a proven ability to deliver measurable business outcomes. The Consulting Lead will work closely with business and technology leaders to design, implement, and scale customer-centric transformation programs.
Key Responsibilities
- Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization.
- Translate customer and business needs into actionable CX strategies and roadmaps.
- Align transformation initiatives with enterprise priorities and measurable business outcomes.
- Act as a trusted advisor to senior stakeholders, shaping strategic discussions on CX, digital, and operational transformation.
- Conduct assessments to identify customer...