Contact Center Team Leader
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IKEA - Al Homaizi Limited
📍 Kuwait, Kuwait, Kuwait
Job Description
Job Description
- Passionate about getting a good solution for customers. Do this by identifying customers’ needs and using knowledge of the IKEA systems and processes to offer solutions. This allows customers to make informed choices which leads to sales growth and profitability.
- Take ownership for resolving customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- Understand the impact of service time responses on our customers’ level of satisfaction and work both individually and with colleagues to ensure that we match our agreed service levels.
- Empathetic and understand when customers are angry and upset by their shopping experience to date. Remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.
- Know the contact centre tools to access in...