Contact Centre Coordinator

Job Description

Do you have experience working in a strong phone based role or ideally within a call / contact centre environment? If so, this may be the ideal role for you if you enjoy both customer service and coordination of services.

Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken.

Working in the contact centre your duties will include…

• Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works.
• Make calls to book appointments for works with tenants and be point ...