Contact Centre Representative (Casual Position)

Interactive

📍 Sydney, New South Wales, Australia

Full-time Information and Record Clerks Posted March 02, 2026

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Job Description

 Contact Centre experience is not essential, as long as you have a passion for IT and exceptional customer service. 
  Youve got to be great!  Your position will be to act as the first point of contact for our customers by providing Level 1 support, capturing essential information and ensuring cases are escalated to the relevant Engineer or Account Manager. This will be achieved utilising the Service Desk processes and procedures ensuring a high level of quality and customer satisfaction. 
  What Were Looking For:  
 A positive and proactive attitude;
 Great customer service skill and attention to detail;
  Passion for the IT Industry; 
  Available for day and night shifts on a 24×7 rotating roster; 
 Case management experience (nice to have).

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Job Details

Location

Sydney, New South Wales, Australia

Job Type

Full-time