Job Description
Are you an experienced call centre professional who enjoys leading teams and driving performance?
If so, we think you belong here at Connect Hearing as a Contact Centre Team Lead!
What you will do
The Contact Centre Team Lead supports the day-to-day leadership and operational performance of a team of contact centre agents. This role focuses on coaching, real-time call centre support, and ensuring efficient call handling aligned with clinic operations.
This is a remote, home-based role open to applicants across Canada.
Responsibilities