Job Description
About the job Content Analyst - ServiceNow_BGC Taguig_Day Shift_Up to 60k
We are urgently hiring for Content
Analyst – ServiceNow
Location: BGC Taguig
Work Setup & Shift: Onsite | Day Shift | 6am to 3pm
Salary is up to 60k based on experience
Preferred Qualifications:
- Experience supporting AI-powered ServiceNow features.
- Knowledge of IT Service Management (ITSM) processes.
- Experience with ServiceNow reporting and dashboarding.
- Experience reconciling ServiceNow CMDB with external sources.
- Familiarity with CMDB best practices and data governance frameworks.
- Strong understanding of taxonomy, metadata, and categorization for structuring CMDB records and knowledge articles.
What You Need Non-negotiables:
- Content development and management experience, preferably working with ServiceNow data or content
- Proven experience in data quality, cleansing, normalization...