Job Description
As Content Moderator 2, you will assist with our internal partners and customers submissions’ by enabling permissions, giving guidance, facilitating troubleshooting, responding to inquiries, point-of-contact support, and processing any complaints.
What You Will Do:
- Review and moderate submissions based on global guidelines with provided content
- Conduct light functionality & feature testing as necessary
- Provide outreach to customers via scripted communications
- Identify and report inappropriate content, such as hate speech, harassment, and explicit material.
- Process product removal as needed
- Identify trends and provide feedback to the team
- Supports internal requests as needed
- Escalations point of contact for Content Moderator 1
- Provide support to trainers, PMs and GPD as needed
To Be ...