Job Description
Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Work with the direction of the Team Content Operations Manager
Part of a team that executes best-in-class quality audits and content updates on extensive libraries of content.
Assess where and how content can be refined and improved for optimal usability.
Responsible for editing existing content and providing actionable insights to enhance quality according to best practices.
Responsible for evaluating large multi-page articles for quality and effectiveness. Lead the decision-making process shortly thereafter.
- Contribute to the development of quality assura...