Control-M Incident & Problem Manager

A leading insurance company in Mexico City is seeking an Incident and Problem Management Specialist to oversee IT incident management. This role involves logging incidents, coordinating with support teams, and ensuring service restoration. The ideal candidate has over 3 years of experience in IT service management, strong problem-solving skills, and excellent communication abilities. ITIL certification is a plus. The position requires flexibility for 24/7 service management.
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