Coordinator, Account / Managed Programs

About the job Coordinator, Account / Managed Programs

Roles and Responsibilities

• Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.
• Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.
• Ensure accurate and complete data entry in internal systems (Portal and Oracle).
• Coordinate slab shipments and oversee project progression from order to completion.
• Track fabricator performance, including customer satisfaction and timeline KPIs.
• Conduct fabricator training on program expectations and portal usage.
• Field and resolve warranty inquiries.
• Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.
• Reduce material waste through usage monitoring.
• Handle escalations and complaints with professionalism, including occasional direct communication with end users. ...