Job Description
Credit and Collections Specialist, Puebla Position Summary Reporting to the Global Billing and Collections Team, the Credit and Collections Specialist will carry out administrative duties related to all North American customers, including customer credit collection communications to both internal and external customers. This position is hybrid, reporting to our Puebla Mexico office and requires Eastern Standard time schedule to service customers in the US and Canada. Responsibilities Collection of past due AR Resolution of billing errors Resolution of unapplied payments Reconciliation of customer accounts Customer master data maintenance as needed, including contact information updates in SAP Communicate with both customers and team members regarding customer accounts Timely responses to customer and customer service manager (CSM) requests Track and document payment status of high priority items in real time Attend daily meetings with both internal and external customers Update and pub...