Credit Controller

Salary 25k – 30k DOE OTE 35k – 40k

The Role

We’re looking for a Credit Control Officer to join our team. In this role, you will work closely with Customer Success and Operations to improve payment collections and optimise debt recovery processes.

What You'll Do

You’ll be responsible for:

• Managing the collection of overdue and defaulted payments, liaising with customers and finance providers to minimise cancellations and maximise recovery outcomes
• Proactively monitoring and recovering outstanding debt, ensuring timely escalation of high-risk or aged accounts
• Reconciling insurer account statements and investigating and resolving discrepancies in collaboration with internal teams
• Reconciling payment provider accounts, ensuring accurate allocation of funds to customer records
• Managing and resolving payment queries efficiently while delivering a high standard of customer service
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