Job Description
Overview
A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.
Responsibilities
- Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
- Building and maintaining customer segmentation for targeted campaigns.
- Owning reporting across CRM activity, including campaign performance and database health.
- Supporting data pipelines and automation to streamline CRM processes.
- Collaborating with senior stakeholders to influence customer engagement strategy.
Qualifications
- Hands-on experience in CRM analytics and campaign reporting.
- Experience in retail, e-commerce, or CRM-focused environments.
- Comfortable presenting insig...