Job Description
Description
Job Title: CRM Manager
Location: Madrid - España
Department: Commercial Operations
Job Summary
Gilead is seeking a CRM Manager to lead the strategy, governance, and continuous improvement of its Customer Relationship Management platform. This role is critical in enabling a data-driven, customer-centric commercial model across sales, medical, and marketing teams.
The CRM Manager will be responsible for the current Salesforce-based CRM ecosystem and will play a key role in the planned CRM platform migration scheduled for 2027, ensuring business continuity, stakeholder alignment, and successful adoption of the new solution.
Key Responsibilities
CRM Strategy & Governance
Own the CRM roadmap aligned with Gilead’s commercial and digital strategy.
Act as the global/regional CRM product owner, ensuring alignment between bu...