CSR - Retail Account Representative

Overview

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat


• Provide product and pricing information


• Assist with orders, returns, and exchanges


• Maintain accurate records of transactions


• Escalate complex issues to supervisors


• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays


• Paid training on retail systems and processes

Requirements

• High School or Senior High School graduate (College preferred)


• Strong English communication


• Customer-focused and detail-oriented
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