Job Description
Main Purpose of Your Job
As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers.
Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible.
We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.
Main Responsibilities
- Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
- Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
- Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
- Collaborate and Conquer: Work together with your team to smash targ...