Job Description
Customer Analyst
£50,000–£55,000 + Share Scheme
Lancashire (Hybrid – 2x Days a Week in Office)
If you enjoy shaping strategy, proving ROI, and building what “good” looks like in CRM and retention, this is the role for you!
The Company
A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners
The Role
Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.
You’ll:
- Analyse campaign performance, retention, and lifecycle activity
- Lead A/B testing and prove commercial impact (ROI focus)
- Support the rollout of a central CRM strategy and best practice
- Work on large-scale reactivation & recall pro...