Customer Care Agent

Confidential

📍 Heraklion, Heraklion, Greece

Full-time Information and Record Clerks Posted February 21, 2026

Job Description

As a Customer Care Agent, you will play a crucial role in ensuring exceptional service delivery across our car rental network. Your main responsibility is to assist customers with their rental journey — from making reservations to resolving inquiries to post rental concerns. You will be the first point of contact for our customers and a key liaison with our franchisees and partners.

This position requires a high level of communication skills, empathy, and attention to detail, as well as the ability to thrive in a fast-paced, customer-focused environment. Great opportunities for career development and advancement are available within our growing organization.

Απαραίτητα Προσόντα:

  • Manage customer interactions through phone, email, and messaging platforms.
  • Place vehicle reservations based on customer requirements, preferences, and budgets.
  • Modify, amend, or cancel reservations as needed while maintaining a positive customer experience.
  • Resolve...