Job Description
Customer Care Executive – D2C E-commerce (Tirupur) Location: Tirupur, Tamil Nadu Company: Mackly Experience: 1–3 years Employment Type: Full-time About Mackly Mackly is a fast-growing kidswear brand focused on helping children lead active, healthy lives through thoughtfully designed innerwear, sleepwear, and activewear. We sell across our own website and leading marketplaces, serving thousands of families across India. Role Overview We are looking for a Customer Care Executive who genuinely enjoys helping customers and creating great brand experiences. You will be the first point of contact for parents shopping with Mackly and will play a key role in building customer trust and loyalty. Key Responsibilities Handle customer queries via phone, WhatsApp, email, and social media. Assist customers with orders, deliveries, exchanges, returns, sizing, and product-related questions. Resolve customer concerns promptly and professionally. Coordinate with the warehouse, operations, and marketplac...