Job Description
Join the customer service team as a Customer Care Expert specializing in utility billing and service challenges. This on-site role prioritizes effective communication and critical thinking.
This experienced role involves resolving complex billing issues, handling escalated inquiries, and ensuring data integrity within systems. You will utilize strong interpersonal skills to support customers while contributing to process optimization and team capability building. Proficiency in various systems including Oracle CCB is an asset.
Key Responsibilities:
• Handle high-complexity customer service inquiries effectively
• Conduct thorough investigations into billing disputes
• Support customers via email and phone with quick responses
• Manage payment arrangements in alignment with policies
• Contribute to quality improvement discussions
Requirements:
• 2+ years of relevant customer service experience
• High school diploma required
• Strong attention to detail i...
This experienced role involves resolving complex billing issues, handling escalated inquiries, and ensuring data integrity within systems. You will utilize strong interpersonal skills to support customers while contributing to process optimization and team capability building. Proficiency in various systems including Oracle CCB is an asset.
Key Responsibilities:
• Handle high-complexity customer service inquiries effectively
• Conduct thorough investigations into billing disputes
• Support customers via email and phone with quick responses
• Manage payment arrangements in alignment with policies
• Contribute to quality improvement discussions
Requirements:
• 2+ years of relevant customer service experience
• High school diploma required
• Strong attention to detail i...