Job Description
A Customer Care FR / EN at our client would have the following responsibilities:
- Follow process from order to cash for your customer to provide excellent quality of service to customers.
- Provide informations and solutions for inquiries about products, logistics or contracts for your customers.
- Collaborate with concerned departments to find the best solution possible for your customers.
- Act as Single point of Contact for customer inquiries in your area.
- Work on process improvements projects within the department.
The ideal Customer Care FR / EN for our client would have the following skills :
- At least 3 years working experience.
- Fluency in French & English. Dutch would be a great plus.
- Advanced knowledge of MS Office tools and with a ERP (SAP or else).
- Great communication skills.
- Team player & analytical ...