Customer Care Representative in Sydney
M
MCI
📍 sydney, cape breton regional municipality, Canada
Job Description
Enhance your customer service skills as a Customer Care Representative at MCI in Sydney, NS. Engage with clients, solve inquiries, and offer product upselling while enjoying flexible schedules.
This role focuses on providing exceptional support for various projects on behalf of leading brands. As a Customer Care Representative, you will handle inbound calls, resolve customer queries, and maintain a positive atmosphere. Strong organizational and communication skills are essential for success in this position.
Key Responsibilities:
• Manage inbound and outbound customer contacts promptly
• Ensure first call resolution through effective problem-solving
• Research and coordinate with teams to resolve issues
• Accurately process and document customer claims
• Attend training sessions to stay updated on procedures
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to typ...
This role focuses on providing exceptional support for various projects on behalf of leading brands. As a Customer Care Representative, you will handle inbound calls, resolve customer queries, and maintain a positive atmosphere. Strong organizational and communication skills are essential for success in this position.
Key Responsibilities:
• Manage inbound and outbound customer contacts promptly
• Ensure first call resolution through effective problem-solving
• Research and coordinate with teams to resolve issues
• Accurately process and document customer claims
• Attend training sessions to stay updated on procedures
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to typ...